Cheadle Medical Practice
Welcome to our surgery's website, where we hope you will benefit from a user-friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home. We aim to provide the highest quality of care to our patients. Our doctors, nurses, HCAs and all our admin and reception staff are dedicated to offering a professional service.
As well as telling you about our practice, the staff and the services we provide, we hope you will use this website as a resource for other health-related information, and as a signpost to other relevant websites. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
Stockport People Winter Information:
Please click on the link to access the Stockport People - Winter 2016 brochure.
The following link takes you to the stay well winter webpage http://www.stockportccg.nhs.uk/staywell/ which provides further advice.
We continue to have on going problems with our current telephone system with some incoming calls. Callers may experience the line being cut off, the reason for this is under investigation at the moment. We apologise for any inconvenience caused and ask you to bear with us until this problem is resolved.
With regards to our telephone upgrade, new handsets have been installed and we are awaiting an installation date from the supplier.
Practice Vision Statement
Cheadle Medical Practice endeavours to provide high quality service, patient centred care, which is accessible to all in a safe and friendly environment.
All members of the practice team aim to listen, show compassion and help patients to the best of our ability.
We aim to create an environment in which patients and staff treat each other with mutual respect and dignity.
As a practice we pride ourselves in playing an active part in our local community and encourage patient contribution and feedback to help improve our service.
The practice has a long standing commitment to the continuing education of all our team members, We also train and support doctors in specialist GP training, students and other healthcare professsionals.
We work in partnership with the wider health and social care network in Stockport and Greater Manchester in order to remain at the forefront of change within our NHS.
Zero Tolerance Policy
Our staff come to work to care for others, not to become victims of violence, threatening behaviour, physical, verbal, racial abuse or discrimination.
If you are violent or abusive in any way towards our staff, we have the right to remove you from our practice list.
It is unacceptable for patients to refuse treatment, care or services from a particular member of staff if the refusal is based on discriminating grounds.
Should you refuse services on discriminatory grounds then it may be considered that you are refusing treatment altogether.
Please click on the link below for our practice lateness policy.
CMP Lateness Policy
We are pleased to announce that Dr Catrin Williams has recently married and therefore she will now been known as Dr Catrin Herbert. We all wish Catrin and her husband all the very best for their future together.
We are pleased to now have patient wifi access within the practice.
Please note you will need to re-connect to the network each time you visit the practice.
Sister Eileen Costello has retired after 35 years of service as a Practice Nurse. However she will continue to work 2 days per week until February 2017 to help Sister Surindar Kaur transition into her role as our new Practice Nurse.
Our Reception Manager Mrs Susan Wimbleton, retired in June 2016 after 20 years of service at the practice.
They have both been pivotal members of our practice team and will be missed by both patients and colleagues. We wish them both a very happy retirement.
To view our infection control audit summary following our inspection in September 2015, please click on the link below
Infection control audit summary
A link to the summary from our re-audit in April 2016 is below. We acheived 100% compliance.
Infection control re-audit summary
Urgent Care Services
For information about urgent care services please click on the link below which will take you to the urgent care page of the CCG website
Choose Well -http://www.choosewellmanchester.org.uk/
Stockport Health & Care Finder App - http://stockportccg.org/you-your-health/stockport-health-care-finder-app-3/
We are a training practice for GPs. This means we have doctors working at the practice who have been fully qualified for several years, and are now undergoing specialist training in General Practice. They are an important part of our team and are usually with us for between 6 and 18 months.
We occasionally have medical students, work experience student and other allied healthcare professional (eg: nurse, midwife) students visiting the practice for short attachments.
Services Offered at the Practice
Named Accountable GP
The partners take collective responsibility for patient care offered at Cheadle Medical Practice. Your notes will show that you have an accountable GP (which will be the same as your registered GP.) This does not alter your choice to see other GPs within the practice who you see regularly. If you wish to know who your named GP is, please contact the practice. Certain practitioners have special areas of interested and will supervise long term care in these conditions.
Out of Area Registration
From January 2015 patients have been able to choose to register at a practice in a different area to where they live. This is usually for convenience, for example where you work, etc. Each application to do this will be reviewed by the partners to ensure it is clinically appropriate, and the patient informed by letter of the outcome. If you are accepted as an Out of Area patient, more information about accessing routine and urgent medical services will be provided to you by post
Patient Online Access
Online access is now available for patients to register to book/cancel appointments, request repeat prescriptions and view a summary of their medical record. Please click on the following link Patient Online Access for more information and how to register.
Extended Hours Appointment
For the convenience of patients unable to attend the surgery during normal office hours, we offer appointments on a Tuesday starting at 7.30am. (see "Opening Hours" tab) Please let us know what you think, we've tried to offer some routine appointments early, late and at weekends.
Appointment Text Cancellation
Following feedback from our 2013 patient survey, we now have a dedicated number for you to text in to cancel your appointment. The number is:
07742 230 630
Please try and cancel at least one hour before your appointment time leaving your name, date of birth and appointment details.
Please note this is for cancellations only. We will not reply to your text. We hope this will make cancelling your appointment easier and reduce the number of patients failing to attend, allowing more appointments to be available for other patients needing to be seen.
EPS (Electronic Prescription Service)
Cheadle Medical Practice began using EPS on Wednesday 15th July 2015.
This means that if you currently collect your repeat prescriptions from the surgery, you no longer have to visit us to pick up your paper prescription. Instead, the practice will send it electronically to the pharmacy you choose, saving you time.
In order to be able to use EPS, you need to choose a pharmacy for us to electronically send your prescription to. This is called a nomination. You can ask any pharmacy that offers EPS to add your nomination for you.
If you want to change or cancel your nomination, speak to your pharmacy. Tell them before your next prescription is due or your prescription may be sent to the wrong place.
If you don't want your prescription to be sent electronically, please inform a member of the reception team and you can continue to collect your prescriptions as normal.
For more information about EPS please click on the link below.
EPS Patient Information Sheet
If you require information in an alternative format such as braille, large font or an alternative language or if you have any other communication needs that you would like us to be aware of i.e. a preferred method of contact, British Sign Language or any other interpretation requirements, please speak to a member of the reception team who will be able to help.
URGENT APPOINTMENTS FOR CHILDREN
We have appointments available each day for children who are unwell.
If you are worried about your child, please contact reception who will arrange a consultation for you with the doctor.
This consultation may be by phone initially as some conditions can be managed at home with the help of your local pharmacy .
Symptoms that children may show that could indicate serious illness include:
- Excessive drowsiness
- Difficulty breathing or rapid breathing
- Cold or discoloured hands/feet
- Abnormal pains in arms or legs
- Abnormal colour – pale or blue
- Persistently high temperature which does not come down with medication
- Severe headache
- Stiff neck when putting chin to chest
- Dislike of bright lights
- A rash that does not fade with pressure (e.g. using a glass)
If you are concerned that your child has any of the above symptoms please contact the surgery IMMEDIATELY.
IF YOUR CHILD IS NOT RESPONDING TO YOU CALL 999
Cheadle Medical Practice is no longer a Yellow Fever Centre and we are therefore be unable to provide yellow fever vaccinations. Please see the Travel tab here for details of the vaccines we are able to provide and information we need before booking
Friends & Family Test - Tell us what you think!
When you receive care or treatment within the NHS, you can fill out a short questionnaire to give feedback that will help to improve local services for everyone. The Friends & Family test is available at Cheadle Medical Practice for patients to complete. Please click on the link below for more information.
Friends & Family Test Newsletter.pdf
Patients can complete the Friends & Family Test via the Stockport Health & Care Finder App. This free app is a directory of local services within Stockport, available on Apple and Android devices.
Online Services - One Click Away
You can now access a number of services online. Ordering a repeat prescription or sending us your comments are both just a click away. If you’re not yet registered with us you can download the necessary forms here too. Join our virtual patient advisory group or take one of our surveys, just follow the links.
Telephone Access Protocol
On Monday 3rd March 2014 our telephone access protocol was introduced. The purpose of this is to try to help spread calls more evenly through the day, hopefully relieving some of the congestion at busiest times and improving response times.
To book urgent/same day appointments or a home visit please phone between 8-10am
For general enquiries and routine pre-bookable appointments please phone after 10am
For results between 3-6pm
To check if your prescription is ready please phone after 5pm
Secretaries will be available to speak to regarding any Choose & Book or referral queries only, between 1:30-2:30pm on 0161 426 9088
Sustainable Living Stockport's Groundworks project means we have an edible garden at the Ashfield Road Gable End bed planted with fruit, veg and herbs. In the fullness of time, as the plants mature, the produce will be available for all to enjoy.
(Site updated 23/01/2017)