The quickest and easiest way to order your repeat prescriptions is through the NHS app.
Repeat prescriptions can be ordered:
- online using either the NHS App or Patient Access.
- by emailing us your request to [email protected]
- or completing the right-hand section of your previous prescription form and leaving it at the surgery.
By using the NHS app, your submitted prescription request goes straight to the GP for sign-off. This means time is saved as the pharmacy and reception team don’t need to input your request into our clinical system. It also frees up our reception team to spend more time answering the phone, helping bring our call wait times down.
You need to register to use our online repeat prescription ordering service and this is best done in person at the surgery. Please speak to one of our receptionists.
Please note, to avoid dangerous mistakes we do not accept repeat prescription requests by telephone.
We aim to approve all repeat prescription requests within 48 hours, this can be longer in times of high demand. Please do not contact the surgery to query expected completion times – we work through them every day and will get to it as soon as we can.
We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed you will be asked to make an appointment.
Electronic Prescription Service (EPS)
This allows us to send your prescription directly to the pharmacy of your choice without the need to print a paper prescription.
In order to be able to use EPS, you need to choose a pharmacy, this is called a nomination. You can ask any pharmacy that offers EPS to add your nomination for you.
If you want to change or cancel your nomination, speak to your pharmacy. Tell them before your next prescription is due or your prescription may be sent to the wrong place.
If you don’t want your prescription to be sent electronically, please inform a member of the reception team and you can continue to collect your prescriptions as normal.