Patient Survey – Spring 2023
We were delighted to have 475 respondents to our recent survey (just over 4% of our total number of patients). The questions are deliberately similar to those asked in the national GP Patient Survey each year. Generally, there are 80-100 respondents to the national survey from the practice, which we do not feel is a representative sample of our approximately 11,500 patients. However, these results show a substantial improvement from the national GP Patient Survey undertaken in 2022, but we feel we can do even better. These results in the context of a national crisis within General Practice, with fewer GPs seeing more patients than ever, and we are doing the best we can to adapt to this changing landscape.
Results
Did you find the receptionist helpful?
- Very helpful – 236
- Fairly helpful – 133
- Not very helpful – 52
- Not at all helpful – 34
If you have contacted the practice for an appointment in the last 3 months and were offered one, were you satisfied with the appointment offered?
- Yes – 282
- No – 137
- Not applicable – 56
How easy do you find it to contact the practice via phone?
- Very Easy – 35
- Fairly Easy – 116
- Not Very Easy – 72
- Not at all Easy – 59
What was the format of your last appointment?
- Face to Face – 209
- Phone – 62
- Phone (but I wanted Face to Face) – 10
- Other – 1
How did you feel about the clinician during your last appointment?
- Very good – 195
- Good – 64
- Neither Good nor Poor – 17
- Poor – 5
- Very Poor – 1
Do you feel the clinician treated you with dignity and respect?
- Very good – 215
- Good – 56
- Neither Good nor Poor – 8
- Poor – 3
- Very Poor – 0
Do you feel the clinician had adequate time for you in your appointment?
- Very Good – 180
- Good – 75
- Neither Good nor Poor – 17
- Poor – 10
- Very Poor – 0
Have you used the NHS App to contact the practice?
- Yes – 189
- No – 286
Do you feel you have enough support to manage your long term condition?
- Yes, definitely – 94
- Yes, to some extent – 129
- No – 94
How do you feel the practice is doing compared to 12 months ago?
- Much better – 50
- Better -129
- About the same – 145
- Worse – 52
- Much worse – 54
- Don’t Know – 45
The practice got a new website during 2022. Do you think this is an improvement on the old website?
- Much better – 25
- Better – 73
- About the same – 111
- Worse – 16
- Much worse – 7
- Don’t Know – 243
What is your overall experience of the practice in the last few months?
- Very Good – 88
- Good – 148
- Neither Good nor Poor – 102
- Poor – 62
- Very Poor – 70
- Don’t Know – 5
