Patient Survey – Spring 2025
We were delighted to have 378 respondents to our recent survey. The questions are deliberately similar to those asked in the national GP Patient Survey each year. Generally, there are 80-100 respondents to the national survey from the practice, which we do not feel is a representative sample of our approximately 11,700 patients. However, these results show a substantial improvement from the national GP Patient Survey undertaken in 2024, but we feel we can do even better.
It has been amazing to see the hard work of our team recognised with survey results that have gotten better every time we have undertaken this survey, which has been every 6 months for the last 2 years.
Results
Did you find the receptionist helpful?
- Very helpful – 256
- Fairly helpful – 89
- Not very helpful – 15
- Not at all helpful – 17
How easy do you find it to contact the practice via phone?
- Very Easy – 94
- Fairly Easy – 133
- Neither Easy nor Difficult – 63
- Not Very Easy – 55
- Not at all Easy – 32
How was your overall experience of contacting us?
- Very Easy – 143
- Fairly Easy – 130
- Neither Easy nor Difficult – 50
- Fairly difficult – 29
- Very difficult – 20
How did you feel about the clinician during your last appointment?
- Very good – 244
- Good – 92
- Neither Good nor Poor – 23
- Poor – 12
- Very Poor – 6
Do you feel you have enough support to manage your long term condition?
- Yes, definitely – 121
- Yes, to some extent – 98
- No – 31
How do you feel the practice is doing compared to 12 months ago?
- Much better – 83
- Better -120
- About the same – 110
- Worse – 22
- Much worse – 10
- Don’t Know – 32
What is your overall experience of the practice in the last few months?
- Very Good – 157
- Good – 133
- Neither Good nor Poor – 44
- Poor – 25
- Very Poor – 14
- Don’t Know – 3
- Total – 76.9% positive responses, national average is 62.0%