Patient Survey – Autumn 2025
We were delighted to have 367 respondents to our recent survey. The questions are deliberately similar to those asked in the national GP Patient Survey each year. Generally, there are 80-100 respondents to the national survey from the practice, which we do not feel is a representative sample of our approximately 11,700 patients. However, these results show a substantial improvement from the national GP Patient Survey undertaken in 2025, but we feel we can do even better.
It has been amazing to see the hard work of our team recognised with survey results that have gotten better every time we have undertaken this survey, which has been every 6 months for the last 3 years.
Results
Did you find the receptionist helpful? (94.3% positive)
- Very helpful – 277
- Fairly helpful – 69
- Not very helpful – 15
- Not at all helpful – 6
Were you offered a choice of time/day for your appointment? (77.7% positive)
- Yes – 237
- No – 68
Was the wait for your appointment appropriate? (83.6% positive)
- About Right – 255
- Too Long – 50
How easy do you find it to contact the practice via phone? (69.5% positive)
- Very Easy – 125
- Fairly Easy – 130
- Neither Easy nor Difficult – 59
- Not Very Easy – 38
- Not at all Easy – 15
How was your overall experience of contacting us? (78.2% good)
- Very Easy – 143
- Fairly Easy – 144
- Neither Easy nor Difficult – 41
- Fairly difficult – 25
- Very difficult – 11
- Haven’t tried – 3
How did you feel about the clinician during your last appointment? (95.1% positive)
- Very good – 264
- Good – 85
- Neither Good nor Poor – 13
- Poor – 4
- Very Poor – 1
Do you feel you have enough support to manage your long term condition? (92.7% positive)
- Yes, definitely – 132
- Yes, to some extent – 72
- No – 16
How do you feel the practice is doing compared to 12 months ago? (59.9% better; 86.6% same or better)
- Much better – 96
- Better -124
- About the same – 98
- Worse – 15
- Much worse – 8
- Don’t Know – 26
What is your overall experience of the practice in the last few months? (86.1% positive)
- Very Good – 180
- Good – 136
- Neither Good nor Poor – 31
- Poor – 13
- Very Poor – 6
- Don’t Know – 1
We are absolutely delighted that our most recent survey shows vastly improved results again, and this is due to the hard work of every single one of our team members.
Patient views of ‘overall experience’ have increased, and this shows just how much the practice has changed in the last few years:
- Autumn 2025 – 86.1% positive
- Spring 2025 – 76.9% positive
- Autumn 2024 – 69.8% positive
- Spring 2024 – 60.7% positive
- Autumn 2023 – 59.8% positive
- Spring 2023 – 49.8% positive
We hope this means our strategy of making it as easy as possible to book a GP appointment is resulting in massively increased patient satisfaction.
