Privacy Notice
Who We Are
We are Cheadle Medical Practice, providing healthcare services to you. We are responsible for your personal and health information.
What Information We Collect
We collect personal details (such as your name, date of birth, and contact information) and health information (such as your medical history, test results, and treatments).
How We Use Your Information
Your information is used to:
Provide and manage your healthcare and treatment.
Arrange appointments and manage payments.
Comply with legal duties and NHS requirements.
Support public health and clinical audits.
Legal Basis for Processing
We process your information to provide your care, with your consent, or as required by law.
Who We Share Your Information With
We may share your information with:
Other NHS healthcare providers involved in your care.
Service providers helping us manage our systems.
Authorities when legally required (for example, safeguarding or public health).
How Long We Keep Your Information
We keep your records securely for the period required by law—usually at least 8 years after your last visit.
Your Rights
You have the right to:
Access your health records.
Ask us to correct any mistakes.
Request that we stop or limit certain uses of your data.
Withdraw consent where applicable.
Complain to us or to the Information Commissioner’s Office (ICO) if you feel your data has been mishandled.
How We Protect Your Information
We use strict security measures to keep your information safe and confidential.
Contact Us
If you have questions about your information or want to make a complaint, please contact:
Data Protection Officer – Ruth Quinn
Email: nhsgm.gmgpdpo@nhs.net
For more information, you can also contact the ICO at:
Website: https://ico.org.uk
Phone: 0303 123 1113
As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled in ways that are safe, transparent and what you would reasonably expect. Please find documents and links below.
Data Protection Officer:
Ruth Quinn : nhsgm.gmgpdpo@nhs.net
NHS App
We use the NHS Account Messaging Service provided by NHS England to send you messages relating to your health and care. You need to be an NHS App user to receive these messages. Further information about the service can be found at the privacy notice for the NHS App managed by NHS England.
This website uses cookies
A cookie is a small file, typically of letters and numbers, downloaded on to a device (like your computer or smart phone) when you access certain websites.
Cookies allow a website to recognise a user’s device.
Some cookies help websites to remember choices you make (e.g. which language you prefer if you use the Google Translate feature). Analytical cookies are to help us measure the number of visitors to a website. The two types we use are ‘Session’ and ‘Persistent’ cookies. Some cookies are temporary and disappear when you close your web browser, others may remain on your computer for a set period of time.
We do not knowingly collect or intend to collect any personal information about you using cookies. We do not share your personal information with anyone.
What can I do to manage cookies on my devices?
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout.
If you are concerned about cookies and would like to ask further questions please do not hesitate to write to our website developers – support@gpsurgery.net
Completion of Insurances and Other Private Forms
Cheadle Medical Practice has partnered with MediData’s “EMR+” service, to complete insurance and other private forms on behalf of the practice. This is of great benefit to patients as they are a dedicated service, who can complete these services much more quickly than the practice. It also means our practice teams are freed up to help answer other patient queries. MediData work with hundreds of GP practices up and down the UK and have the highest standards of data protection in place. If you require further details, please contact the practice.
If you wish to contact MediData directly, please email mdmc@medi2data.com or call on 03333 055774.
Use of Heidi Health Technology
As part of the Digital First National programme of work, GP Practices are required to record accurate data about patient interaction, especially within consultations. To assist with this administrative task, the practice is using a new technology known as Heidi AI.
The primary purposes include improving clinical documentation, aiding healthcare professionals in notetaking, and generating consult summaries. Heidi technology enables clinicians to focus on patients during the consultation, contributing to improved patient care. It also acts as a valuable tool for medical practitioners, saving them hours of administrative time per week.
Heidi works by transcribing speech into text from a healthcare encounter such as conversations between clinicians and patients or by clinicians dictating their clinical findings, impression and/or management plans before, during and after the healthcare encounter. The clinician can also add additional contextual notes about the healthcare encounter.
This system is designed to alleviate the administrative burden on healthcare professionals, allowing them to focus more on patient care rather than paperwork. The Heidi Scribe will leverage natural language processing (NLP), speech recognition technology, and machine learning algorithms to understand and interpret complex medical dialogue, identify key health information, and categorise data into the appropriate sections of an Electronic Health Record (EHR).
Your consent will be sought for consultations that are transcribed using the Heidi AI tool. Heidi also uses aggregated de-identified information from these consults to improve its models and outputs, ultimately improving both patient care and clinician experience.
All Data that identifies you stays within the practice and its servers which are UK based, no identifiable data is used by the Heidi tool for machine learning.
Heidi AI will not make decisions about your care, it only transcribes verbal interactions with the practice, with your consent.
More information about the model can be found on the Heidi website here: –
https://www.heidihealth.com/uk