Phone Answering Performance – Cheadle Medical Practice
I just wanted to share some information about how the practice has done on answering phone calls in the last 3 months:-
April 1st – June 30th
13,684 calls received
12,430 calls answered (90.8%)
179 calls missed (but the caller waited for less than 10 seconds) (1.3%)
Average Queue Duration: 3 minutes 8 seconds
You can also see information from our most recent patient survey here.
We are preparing a new appointment system from Monday 17th – more information to follow!
